Privacy Policy

Luxuholics Trading Sdn Bhd
Last updated: 16-06-2025

At Luxuholics Trading Sdn Bhd, your privacy is important to us. We are fully committed to protecting your personal data and being transparent about how we collect, use, and store your information. This policy outlines how your data is managed when you interact with our website or make a purchase from us.

1. Your Privacy Matters

As frequent online shoppers ourselves, we understand the importance of privacy. We will never sell or disclose your personal data (name, address, contact number, email, or payment details) to third parties except:

• To process and fulfill your order (e.g. shipping and delivery services)
• To conduct fraud prevention or credit checks
• When legally required to do so
• When you have given us your express permission

2. Your Consent

By using our website and providing your information, you consent to the collection and use of your personal data in accordance with this privacy policy. You may withdraw your consent at any time by contacting us at groovyhandbags1@gmail.com.

3. Communication & Marketing

If you have made a purchase with us, we may occasionally update you via email, SMS, or WhatsApp with:

• Promotions
• Product launches
• Luxury bag care tips
• Preloved market insights

You may opt-out of these communications anytime by:

• Clicking the “unsubscribe” link in our emails
• Messaging us directly to request removal from our marketing list

4. Cookies

We use cookies to improve your browsing experience and personalize content for you. Cookies are small files stored on your device that help us remember your preferences and activity.

You can disable cookies in your browser settings if you do not wish to store them, but please note this may affect certain site functionalities.

5. Site Analytics

We may use third-party tools (e.g. Google Analytics) to collect anonymized data such as:

• Number of visits
• Time spent on pages
• Device/browser used

These tools help us improve the user experience and do not collect personally identifiable information.

6. Disclosure of Information

Your personal information may be disclosed under the following circumstances:

• If Luxuholics Trading Sdn Bhd undergoes a business merger or acquisition
• If legally required by authorities (e.g. court orders or investigations)
• To prevent fraud, protect property, or ensure online safety of users

7. Links to External Sites

Our site may contain links to third-party websites (e.g. courier tracking, social media, or payment gateways). These sites have their own privacy policies. Please review their policies before submitting your personal details, as we are not responsible for their practices.

8. Security & Data Protection

We implement reasonable security measures, including SSL encryption, to protect your information. However, no online system is 100% secure.

We recommend:

• Keeping your login details confidential
• Avoiding the use of public/shared computers
• Not using auto-save features for passwords

9. Accessing or Updating Your Information

If you would like to:

• Verify your account details
• Update or correct your personal data
• Request for data deletion

Please contact us at groovyhandbags1@gmail.com. For security purposes, we may require proof of identity before processing your request.

10. Contact Us

We value feedback from our customers and are happy to assist with any privacy-related inquiries.

Luxuholics Trading Sdn Bhd
📧 Email: groovyhandbags1@gmail.com
📞 WhatsApp: 016-933 6198 (Jane)
📍 Instagram DM: @groovyluxuryoffical